Billing Policy

New Project

All deposits / first-month payments are due at the paperwork signing. 

The onboarding meeting is scheduled AFTER the following: 

1. The client completes the initial payment

2. The client fills out the onboarding paperwork

Invoices

All monthly payments are invoiced on the 1st of the month of service.

Monthly invoices are due on the 5th of the month.

Around the 10th of the month, you will receive a past-due notification, including a reminder that there will be a late fee if the invoice is not paid by the 15th of the month.

On the 15th of the month, if the invoice is still outstanding, you will receive a late fee of $45 or a 1% late fee, whichever is greater.  Please talk to us with any concerns or to make a payment plan to avoid automatic late fee assessment.

If past due billing is not resolved by month end without making payment arrangements, your account will be placed on hold automatically with all service being halted. (see Past Due section below)

Ad Budget Invoices

Ad budget invoices typically added to monthly invoice at the beginning of the month.  If the Ad budget need to be separated, that invoice will be due on the 5th of the month as well.

One-off invoice - Domains, Hosting & etc

All one-off invoices usually will have payment due on receipt.  Please domain or hosting has been turned off for non-payment, there will be reinstatement fee added for recovery.

Past Due & Suspension/Hold

Once invoices are 30 days past due, if the bill is still outstanding and payment arrangements are not made, all projects will be placed on hold, resulting in the entire project (Website, Social, GMB, & etc) being suspended & pausing all activities. A reinstatement fee of $125 will be required to bring the project back online. 

After the second occurrence of past-due invoices within 12 months, a deposit will be required to continue any project.

TERMS

Projects can be changed, updated, or canceled with a 14-day written notice. 

SEO projects require 30-day written notice for any changes

SEM (Ads) require 30-day written notice for any changes